Resolved -
We have processed all card transaction refunds and refunded incurred fees.
Nov 20, 14:17 CET
Update -
We have processed refunds for most transactions and are looking into processing the remaining ones.
Nov 19, 11:10 CET
Update -
We are continuing to work on a fix for this issue.
Nov 18, 17:16 CET
Identified -
We are aware of an ongoing incident with our card provider. As a result, some customers may see additional transactions on their account. We are working with our provider to remediate the problem and perform corrective refunds. This does not affect future transactions.
Nov 18, 17:01 CET