Resolved
The correspondent bank for Barclays/Revolut confirmed that the issue should be resolved now.
Monitoring
Some customer are experiencing issues sending money to Juni from Revolut and Barclays. We are in contact with their correspondent bank to resolve the issue.
We are starting to see normal incoming volumes from Nordea.
If you still experience issues please reach out to Juni Support.
Identified
Some customers are experiencing issues sending money to Juni from Nordea. We are in contact with Nordea and they are investigating the issue.
Some customer are experiencing issues sending money to Juni from Revolut and Barclays. We are in contact with their correspondent bank to resolve the issue.
Handelsbanken has previously notified us that the previous issue sending funds to us is now resolved.
If you still experience issues with Nordea or other banks please reach out to Juni Support.
Identified
Some customers are experiencing issues sending money to Juni from Nordea. We are in contact with Nordea and they are investigating the issue.
Handelsbanken has notified us that the previous issue sending funds to us is now resolved.
If you still experience issues with Nordea or other banks please reach out to Juni Support.
Investigating
Some customers are experiencing issues sending money to Juni from Nordea and Handelsbanken. We have contacted Nordea and Handelsbanken regarding the issue and continue to investigate the cause.
Impact
Some customers may be unable to send money to their Juni account from Nordea and Handelsbanken
The Direct Top-Up feature is currently unavailable with Nordea and Handelsbanken
Recommended action
If your transfer is affected, we recommend contacting your bank regarding the failed transfer, as they may be able to investigate and provide additional information
Please also contact Juni Support and provide details of the failed transfer or top-up. We may be able to recommend an alternative transfer method for urgent transfers
We apologise for the inconvenience and will provide further updates as soon as more information becomes available.
