Affected components
No components marked as affected
Updates
Resolved
We have processed all card transaction refunds and refunded incurred fees.
Wed, Nov 20, 2024, 01:17 PM
Identified
We have processed refunds for most transactions and are looking into processing the remaining ones.
Tue, Nov 19, 2024, 10:10 AM(1 day earlier)
Identified
We are continuing to work on a fix for this issue.
Mon, Nov 18, 2024, 04:16 PM(17 hours earlier)
Identified
We are aware of an ongoing incident with our card provider. As a result, some customers may see additional transactions on their account. We are working with our provider to remediate the problem and perform corrective refunds. This does not affect future transactions.
Mon, Nov 18, 2024, 04:01 PM(15 minutes earlier)